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First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services - 39-1014.00

O*NET-SOC Description

Directly supervise and coordinate activities of entertainment and recreation related workers.

Sample of Reported Job Titles

No information available.

SOC Occupation Groups

39-0000 Personal Care and Service Occupations
39-1000 Supervisors of Personal Care and Service Workers
39-1010 First-Line Supervisors of Entertainment and Recreation Workers
39-1014.00 First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

Related Occupations

No information available.

Tasks

  • Analyze and record personnel or operational data and write related activity reports.
  • Apply customer feedback to service improvement efforts.
  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Collaborate with staff members to plan or develop programs of events or schedules of activities.
  • Direct or coordinate the activities of entertainment and recreation related workers.
  • Furnish customers with information on events or activities.
  • Inform workers about interests or special needs of specific groups.
  • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
  • Meet with managers or other supervisors to stay informed of changes affecting workers or operations.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Participate in continuing education to stay abreast of industry trends and developments.
  • Plan, direct, or supervise recreational and entertainment activities led by staff, such as sports, aquatics, games, or performing arts.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Recruit and hire staff members.
  • Requisition supplies and equipment necessary for workers to facilitate recreational or entertainment activities, such as safety harnesses, flash lights, or first aid kits.
  • Resolve customer complaints regarding worker performance or services rendered.
  • Serve as a point of contact between managerial staff and leaders of recreational or entertainment activities.
  • Take disciplinary action to address performance problems.
  • Train workers in proper operational procedures and functions and explain company policies.

Detailed Work Activities

  • Assign duties or work schedules to employees.
  • Confer with organizational members to accomplish work activities.
  • Develop plans for programs or services.
  • Evaluate employee performance.
  • Explain regulations, policies, or procedures.
  • Inspect equipment to ensure proper functioning.
  • Inspect facilities.
  • Maintain knowledge of business operations.
  • Maintain professional knowledge or certifications.
  • Manage operations of artistic or entertainment departments or organizations.
  • Order materials, supplies, or equipment.
  • Organize recreational activities or events.
  • Perform human resources activities.
  • Prepare operational reports or records.
  • Provide attraction or event information to patrons.
  • Resolve customer complaints or problems.
  • Supervise service workers.
  • Support the professional development of others.
  • Train service staff.

Military Crosswalk Titles

  • Family Services Center Director (Navy - Commissioned or Warrant Officer)
  • Special Services Officer (Navy - Commissioned or Warrant Officer)

Apprenticeship Crosswalk Titles

No information available.

DOT Crosswalk Titles

  • Baggage Porter, Head
  • Bell Captain
  • Caddie Supervisor
  • Checkroom Chief
  • Elevator Starter
  • Guide, Chief Airport
  • Inspector
  • Steward/Stewardess, Chief, Passenger Ship
  • Steward/Stewardess, Second
  • Steward/Stewardess, Third
  • Superintendent, Service
  • Supervisor, Airplane-Flight Attendant
  • Supervisor, Housecleaner
  • Supervisor, Rides
  • Usher, Head