More information from O*NET OnLine:

First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services - 39-1014.00

O*NET-SOC Description

Directly supervise and coordinate activities of entertainment and recreation related workers.

Sample of Reported Job Titles

No information available.

SOC Occupation Groups

39-0000	Personal Care and Service Occupations
39-1000	Supervisors of Personal Care and Service Workers
39-1010	First-Line Supervisors of Entertainment and Recreation Workers
39-1014.00	First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

Related Occupations

35-1012.00	First-Line Supervisors of Food Preparation and Serving Workers Bright Outlook
37-1011.00	First-Line Supervisors of Housekeeping and Janitorial Workers
39-1022.00	First-Line Supervisors of Personal Service Workers
41-1012.00	First-Line Supervisors of Non-Retail Sales Workers
43-1011.00	First-Line Supervisors of Office and Administrative Support Workers
45-1011.00	First-Line Supervisors of Farming, Fishing, and Forestry Workers
49-1011.00	First-Line Supervisors of Mechanics, Installers, and Repairers
51-1011.00	First-Line Supervisors of Production and Operating Workers
53-1042.00	First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand
53-1044.00	First-Line Supervisors of Passenger Attendants

Tasks

Analyze and record personnel or operational data and write related activity reports.
Apply customer feedback to service improvement efforts.
Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
Collaborate with staff members to plan or develop programs of events or schedules of activities.
Direct or coordinate the activities of entertainment and recreation related workers.
Furnish customers with information on events or activities.
Inform workers about interests or special needs of specific groups.
Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
Meet with managers or other supervisors to stay informed of changes affecting workers or operations.
Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
Participate in continuing education to stay abreast of industry trends and developments.
Plan, direct, or supervise recreational and entertainment activities led by staff, such as sports, aquatics, games, or performing arts.
Provide staff with assistance in performing difficult or complicated duties.
Recruit and hire staff members.
Requisition supplies and equipment necessary for workers to facilitate recreational or entertainment activities, such as safety harnesses, flash lights, or first aid kits.
Resolve customer complaints regarding worker performance or services rendered.
Serve as a point of contact between managerial staff and leaders of recreational or entertainment activities.
Take disciplinary action to address performance problems.
Train workers in proper operational procedures and functions and explain company policies.