More information from O*NET OnLine:

First-Line Supervisors of Personal Service Workers - 39-1022.00

O*NET-SOC Description

Supervise and coordinate activities of personal service workers.

39-0000	Personal Care and Service Occupations
39-1000	Supervisors of Personal Care and Service Workers
39-1020	First-Line Supervisors of Personal Service Workers
39-1022.00	First-Line Supervisors of Personal Service Workers

33-1091.00	First-Line Supervisors of Security Workers
35-1012.00	First-Line Supervisors of Food Preparation and Serving Workers Bright Outlook
37-1011.00	First-Line Supervisors of Housekeeping and Janitorial Workers
39-1014.00	First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
41-1011.00	First-Line Supervisors of Retail Sales Workers
41-1012.00	First-Line Supervisors of Non-Retail Sales Workers
43-1011.00	First-Line Supervisors of Office and Administrative Support Workers
49-1011.00	First-Line Supervisors of Mechanics, Installers, and Repairers
53-1042.00	First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand
53-1044.00	First-Line Supervisors of Passenger Attendants

Apply customer feedback to service improvement efforts.
Arrange worker breaks to ensure services are adequately staffed throughout each shift.
Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
Direct marketing, advertising, or other customer recruitment efforts.
Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
Inform management about problems, such as employee disputes.
Inform workers about interests or special needs of specific groups.
Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
Investigate employee complaints and resolve problems following management rules and regulations.
Meet with managers or other supervisors to stay informed of changes affecting operations.
Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
Participate in continuing education to stay abreast of industry trends and developments.
Recruit and hire staff members.
Requisition necessary supplies, equipment, or services.
Resolve customer complaints regarding worker performance or services rendered.
Take disciplinary action to address performance problems.
Train workers in proper operational procedures and functions and explain company policies.