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First-Line Supervisors of Non-Retail Sales Workers - 41-1012.00

O*NET-SOC Description

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

Sample of Reported Job Titles

  • Customer Service Department Supervisor
  • Customer Service Supervisor
  • Driver Sales Supervisor
  • Information Center Supervisor
  • Inside Sales Supervisor
  • Reservations Supervisor
  • Sales Department Supervisor
  • Sales Leader
  • Sales Supervisor
  • Sales Team Leader

SOC Occupation Groups

41-0000 Sales and Related Occupations
41-1000 Supervisors of Sales Workers
41-1010 First-Line Supervisors of Sales Workers
41-1012.00 First-Line Supervisors of Non-Retail Sales Workers

Related Occupations


  • Analyze details of sales territories to assess their growth potential and to set quotas.
  • Attend company meetings to exchange product information and coordinate work activities with other departments.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
  • Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
  • Examine products purchased for resale or received for storage to determine product condition.
  • Formulate pricing policies on merchandise according to profitability requirements.
  • Hire, train, and evaluate personnel.
  • Inventory stock and reorder when inventories drop to specified levels.
  • Keep records pertaining to purchases, sales, and requisitions.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Monitor sales staff performance to ensure that goals are met.
  • Plan and prepare work schedules, and assign employees to specific duties.
  • Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items.
  • Prepare sales and inventory reports for management and budget departments.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Visit retailers and sales representatives to promote products and gather information.

Detailed Work Activities

  • Analyze market conditions or trends.
  • Answer customer questions about goods or services.
  • Assign duties or work schedules to employees.
  • Contact current or potential customers to promote products or services.
  • Coordinate sales campaigns.
  • Develop marketing plans or strategies.
  • Discuss design or technical features of products or services with technical personnel.
  • Establish operational policies.
  • Examine condition of property or products.
  • Explain technical product or service information to customers.
  • Gather customer or product information to determine customer needs.
  • Maintain records of sales or other business transactions.
  • Monitor inventories of products or materials.
  • Monitor sales activities.
  • Prepare financial documents, reports, or budgets.
  • Prepare sales or other contracts.
  • Purchase stocks of merchandise or supplies.
  • Supervise sales or support personnel.
  • Train sales personnel.

Military Crosswalk Titles

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Apprenticeship Crosswalk Titles

No information available.

DOT Crosswalk Titles

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