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Ushers, Lobby Attendants, and Ticket Takers - 39-3031.00

O*NET-SOC Description

Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.

Sample of Reported Job Titles

  • Docent
  • Lobby Attendant
  • Ticket Attendant
  • Ticket Taker
  • Usher
  • Visitor Services Assistant
  • Visitor Services Associate
  • Visitor Services Representative
  • Visitor Services Specialist

SOC Occupation Groups

39-0000 Personal Care and Service Occupations
39-3000 Entertainment Attendants and Related Workers
39-3030 Ushers, Lobby Attendants, and Ticket Takers
39-3031.00 Ushers, Lobby Attendants, and Ticket Takers

Related Occupations


  • Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
  • Assist patrons in finding seats, lighting the way with flashlights, if necessary.
  • Clean facilities.
  • Count and record number of tickets collected.
  • Distribute programs to patrons.
  • Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
  • Give door checks to patrons who are temporarily leaving establishments.
  • Greet patrons attending entertainment events.
  • Guide patrons to exits or provide other instructions or assistance in case of emergency.
  • Lead tours and answer visitors' questions about the exhibits.
  • Maintain order and ensure adherence to safety rules.
  • Manage informational kiosks or displays of event signs or posters.
  • Manage inventory or sale of artist merchandise.
  • Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
  • Page individuals wanted at the box office.
  • Provide assistance with patrons' special needs, such as helping those with wheelchairs.
  • Refuse admittance to undesirable persons or persons without tickets or passes.
  • Schedule or manage staff, such as volunteer usher corps.
  • Search for lost articles or for parents of lost children.
  • Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
  • Settle seating disputes or help solve other customer concerns.
  • Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
  • Work with others to change advertising displays.

Detailed Work Activities

  • Assign duties or work schedules to employees.
  • Assist individuals with special needs.
  • Clean facilities or work areas.
  • Greet customers, patrons, or visitors.
  • Maintain supply or equipment inventories.
  • Mediate disputes.
  • Monitor environment to ensure safety.
  • Prepare operational reports or records.
  • Provide attraction or event information to patrons.
  • Provide patrons with directions to locales or attractions.
  • Resolve customer complaints or problems.
  • Sell products or services.
  • Supervise service workers.
  • Usher patrons to seats or exits.
  • Verify patron or staff credentials.

Military Crosswalk Titles

No information available.

Apprenticeship Crosswalk Titles

No information available.

DOT Crosswalk Titles

  • Children's Attendant
  • Drive-in Theater Attendant
  • Press-Box Custodian
  • Ticket Taker
  • Usher