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Reservation and Transportation Ticket Agents and Travel Clerks - 43-4181.00

O*NET-SOC Description

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

Sample of Reported Job Titles

  • Airline Ticket Agent
  • Airport Sales Agent
  • Customer Service Agent
  • Reservation Agent
  • Reservationist
  • Reservations Agent
  • Reservations and Ticketing Agent
  • Station Agent
  • Ticket Agent
  • Tour Sales Representative

SOC Occupation Groups

43-0000 Office and Administrative Support Occupations
43-4000 Information and Record Clerks
43-4180 Reservation and Transportation Ticket Agents and Travel Clerks
43-4181.00 Reservation and Transportation Ticket Agents and Travel Clerks

Related Occupations


  • Announce arrival and departure information, using public address systems.
  • Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
  • Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
  • Check baggage and cargo and direct passengers to designated locations for loading.
  • Confer with customers to determine their service requirements and travel preferences.
  • Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
  • Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
  • Keep information facilities clean during operation.
  • Maintain computerized inventories of available passenger space and provide information on space reserved or available.
  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
  • Open or close information facilities.
  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
  • Prepare customer invoices and accept payment.
  • Promote particular destinations, tour packages, and other travel services.
  • Provide boarding or disembarking assistance to passengers needing special assistance.
  • Provide clients with assistance in preparing required travel documents and forms.
  • Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.
  • Trace lost, delayed, or misdirected baggage for customers.

Detailed Work Activities

  • Assist disabled or incapacitated individuals.
  • Assist individuals with paperwork.
  • Calculate costs of goods or services.
  • Clean facilities or equipment.
  • Collect deposits, payments or fees.
  • Compile data or documentation.
  • Discuss goods or services information with customers or patrons.
  • Explain regulations, policies, or procedures.
  • Maintain inventory records.
  • Make travel, accommodations, or entertainment arrangements for others.
  • Promote products, services, or programs.
  • Provide notifications to customers or patrons.
  • Track goods or materials.

Military Crosswalk Titles

  • Air Transportation (Air Force - Enlisted)
  • Air Transportation Apprentice (Air Force - Enlisted)
  • Air Transportation Craftsman (Air Force - Enlisted)
  • Air Transportation Helper (Air Force - Enlisted)
  • Air Transportation Journeyman (Air Force - Enlisted)
  • Air Transportation Specialist (Navy - Enlisted)
  • Air Transportation Superintendent (Air Force - Enlisted)
  • Distribution Management Specialist (Marine Corps - Enlisted)
  • Mobility Officer (Army - Warrant Officer only)
  • Transportation Management Coordinator (Army - Enlisted)
  • Unit Supply Specialist (Army - Enlisted)

Apprenticeship Crosswalk Titles

No information available.

DOT Crosswalk Titles

  • Gate Agent
  • Rate Clerk, Passenger
  • Reservation Clerk
  • Reservations Agent
  • Ticket Agent
  • Ticketing Clerk
  • Tourist-Information Assistant
  • Travel Clerk
  • Travel Counselor, Automobile Club