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Reservation and Transportation Ticket Agents and Travel Clerks - 43-4181.00

O*NET-SOC Description

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

Sample of Reported Job Titles

Airline Ticket Agent
Airport Sales Agent
Customer Service Agent
Reservation Agent
Reservationist

Reservations Agent
Reservations and Ticketing Agent
Station Agent
Ticket Agent
Tour Sales Representative

SOC Occupation Groups

43-0000	Office and Administrative Support Occupations
43-4000	Information and Record Clerks
43-4180	Reservation and Transportation Ticket Agents and Travel Clerks
43-4181.00	Reservation and Transportation Ticket Agents and Travel Clerks

Related Occupations

39-6011.00	Baggage Porters and Bellhops
39-7012.00	Travel Guides Bright Outlook
41-2021.00	Counter and Rental Clerks
41-3041.00	Travel Agents
43-4081.00	Hotel, Motel, and Resort Desk Clerks
43-5011.00	Cargo and Freight Agents
43-5032.00	Dispatchers, Except Police, Fire, and Ambulance
53-2031.00	Flight Attendants
53-3052.00	Bus Drivers, Transit and Intercity
53-6061.00	Passenger Attendants

Tasks

Announce arrival and departure information, using public address systems.
Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
Check baggage and cargo and direct passengers to designated locations for loading.
Confer with customers to determine their service requirements and travel preferences.
Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
Examine passenger documentation to determine destinations and to assign boarding passes.
Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
Keep information facilities clean during operation.
Maintain computerized inventories of available passenger space and provide information on space reserved or available.
Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
Open or close information facilities.
Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
Prepare customer invoices and accept payment.
Promote particular destinations, tour packages, and other travel services.
Provide boarding or disembarking assistance to passengers needing special assistance.
Provide clients with assistance in preparing required travel documents and forms.
Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.
Trace lost, delayed, or misdirected baggage for customers.