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Hotel, Motel, and Resort Desk Clerks - 43-4081.00

O*NET-SOC Description

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Sample of Reported Job Titles

Desk Clerk
Front Desk Agent
Front Desk Associate
Front Desk Clerk
Front Office Agent

Guest Service Agent
Guest Service Representative
Guest Services Agent (GSA)
Night Auditor

SOC Occupation Groups

43-0000	Office and Administrative Support Occupations
43-4000	Information and Record Clerks
43-4080	Hotel, Motel, and Resort Desk Clerks
43-4081.00	Hotel, Motel, and Resort Desk Clerks

Related Occupations

11-9081.00	Lodging Managers Bright Outlook
35-9031.00	Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
39-3093.00	Locker Room, Coatroom, and Dressing Room Attendants
39-6011.00	Baggage Porters and Bellhops
39-6012.00	Concierges
41-2011.00	Cashiers
41-2021.00	Counter and Rental Clerks
43-4171.00	Receptionists and Information Clerks
43-4181.00	Reservation and Transportation Ticket Agents and Travel Clerks
53-6061.00	Passenger Attendants

Tasks

Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Arrange tours, taxis, or restaurant reservations for customers.
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Compute bills, collect payments, and make change for guests.
Contact housekeeping or maintenance staff when guests report problems.
Date-stamp, sort, and rack incoming mail and messages.
Deposit guests' valuables in hotel safes or safe-deposit boxes.
Greet, register, and assign rooms to guests of hotels or motels.
Issue room keys and escort instructions to bellhops.
Keep records of room availability and guests' accounts, manually or using computers.
Make and confirm reservations.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Plan, schedule or supervise the work of other employees.
Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
Record guest comments or complaints, referring customers to managers as necessary.
Review accounts and charges with guests during the check out process.
Transmit and receive messages, using telephones or telephone switchboards.
Verify customers' credit, and establish how the customer will pay for the accommodation.